c44k Privacy Policy
At c44k, protecting your personal data is a core responsibility, not an afterthought. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, who we share it with, and the rights you hold over your own data as a player on our platform.
Our Core Privacy Principles
c44k's approach to data privacy is built on six foundational principles. These govern every decision we make about how your personal information is handled.
Minimal Data Collection
We collect only the personal data that is strictly necessary to operate your account, process your transactions, and comply with our legal obligations. We do not collect data speculatively or for purposes unrelated to your c44k experience.
Security by Design
All personal data transmitted between your device and c44k is protected by 256-bit SSL/TLS encryption. Internal access to player data is restricted to authorised personnel only, on a strict need-to-know basis, with audit logging enabled.
Your Rights, Respected
You have the right to access, correct, and request deletion of your personal data at any time. You can also withdraw consent for marketing communications with a single request to our support team. We respond to all data requests within 30 days.
No Unauthorised Sharing
c44k does not sell, rent, or trade your personal data to third parties for commercial purposes. Data is shared only with service partners who are contractually bound to handle it securely and solely for the purposes we specify.
Defined Retention Periods
We do not hold your personal data indefinitely. Retention periods are defined by legal obligation and operational necessity. Once a retention period expires, data is securely deleted or anonymised in line with our internal data lifecycle policy.
Clear Communication
We write our Privacy Policy in plain, accessible English so that every player across Dhaka, Chittagong, Sylhet, Khulna, and beyond can understand exactly how their data is handled — without needing a legal background to make sense of it.
Important: By registering an account on c44k or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you must not use the c44k platform.
1. Introduction
This Privacy Policy ("Policy") explains how c44k ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal data relating to registered players and visitors to the c44k website at https://c44k.io ("the Site"). This Policy is effective as of 1 January 2026 and applies to all users of the c44k platform, including players based across Bangladesh in cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
This Policy should be read in conjunction with c44k's Terms & Conditions, which are available on this website and incorporated herein by reference. In the event of any inconsistency between this Policy and the Terms & Conditions on matters relating to data privacy, this Policy shall prevail.
We are committed to handling your personal data with care, transparency, and respect. We do not treat your data as a commercial asset — we treat it as a responsibility. Every data processing activity at c44k is designed to serve a specific, legitimate purpose directly related to providing you with a secure, reliable, and enjoyable online gaming experience.
2. Who We Are
c44k is an online casino and sports betting platform operated as a safe and reliable service, offering live casino games, slots, and sports betting markets to players based in Bangladesh. The platform is accessible at https://c44k.io and is maintained by the c44k operations team, reachable at [email protected].
For the purposes of this Privacy Policy, c44k is the data controller in respect of all personal data collected from players and site visitors. As data controller, c44k determines the purposes for which personal data is processed and bears the responsibility for ensuring that all processing activities comply with applicable data protection principles.
If you have any questions about how c44k handles your personal data, or if you wish to exercise any of your data rights described in this Policy, please contact our support team at [email protected] with the subject line "Privacy Request".
3. Data We Collect
3.1 Registration Data
When you create a c44k account, we collect the following information that you provide directly:
- Full legal name (as it appears on your government-issued identity document)
- Date of birth (to verify that you meet the 21+ age requirement)
- Residential address in Bangladesh
- Mobile phone number (used for SMS-based account verification)
- Email address (used for account communications and support)
- Chosen username and encrypted password
3.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations, we may request and collect copies of the following documents:
- National Identity Card (NID) — front and back
- Passport (biographical data page)
- Driver's licence
- Proof of residential address (utility bill or bank statement dated within 90 days)
- Selfie photograph for facial verification (where required)
3.3 Financial Transaction Data
When you make deposits or withdrawal requests, we collect transaction-related data including: the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction reference numbers, transaction amounts in Bangladeshi Taka (BDT), timestamps, and the account identifiers associated with your payment method. We do not store full card numbers or mobile banking PINs — these remain with your payment service provider.
3.4 Gameplay & Betting Data
We maintain records of all gaming activity associated with your account, including: game sessions (start time, end time, game title, provider), individual wagers placed (amount, game, outcome), sports bets (event, market, selection, odds, stake, result), bonus activity (bonuses credited, wagering progress, bonus expiry), and win/loss records.
3.5 Technical & Device Data
When you access the c44k platform, our systems automatically collect certain technical data, including: your IP address, browser type and version, operating system, device type (mobile, tablet, desktop), session timestamps, pages visited within the site, and referring URL. This data is used for security monitoring, fraud prevention, and platform performance optimisation.
3.6 Communications Data
If you contact our support team via email, live chat, or any other channel, we retain records of those communications, including the content of messages and any attachments you provide, for the purpose of resolving your query and for quality assurance.
Summary table of data categories and collection sources:
| Data Category | Source | Required? |
|---|---|---|
| Registration data | Provided directly by you at signup | Yes — mandatory for account creation |
| KYC documents | Uploaded by you on request | Required before withdrawal approval |
| Financial data | Generated via payment gateway integrations | Yes — required for deposits/withdrawals |
| Gameplay data | Automatically generated by platform activity | Yes — inherent to platform operation |
| Technical/device data | Automatically collected via server logs | Yes — security and fraud prevention |
| Communications data | Provided by you when contacting support | Only when you initiate contact |
4. How We Use Your Data
c44k uses personal data solely for purposes that are directly connected to operating the platform and serving your needs as a player. The following table outlines the specific purposes for which we process each category of data:
- Account management — creating, maintaining, and administering your c44k player account, including authentication, password recovery, and account communications
- Age and identity verification — confirming that you meet the 21+ age requirement and verifying your identity as required under our KYC obligations
- Payment processing — executing deposit credits and withdrawal payments via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, or card)
- Platform operation — delivering game content, calculating and settling wagers, applying bonuses and promotions, and maintaining accurate account balances
- Fraud and security monitoring — detecting unauthorised account access, identifying suspicious transaction patterns, preventing money laundering, and enforcing the prohibition on multiple accounts
- Responsible gaming — monitoring gameplay patterns to identify potential problem gambling behaviour, administering player-requested deposit limits, cooling-off periods, and self-exclusion orders
- Customer support — responding to queries, complaints, and responsible gaming requests submitted via email or live chat
- Legal compliance — meeting our obligations under applicable laws, including responding to court orders, regulatory investigations, and law enforcement requests
- Platform improvement — using anonymised and aggregated analytics data to improve platform performance, user experience, and game catalogue curation
- Marketing communications — sending promotional offers, deposit bonus notifications, and seasonal promotions (e.g., Eid specials, BPL cricket offers) to players who have not opted out of marketing communications
c44k does not use personal data for automated decision-making that produces significant legal effects on players, except in the limited context of automated fraud detection systems, which are subject to human review upon request.
5. Legal Basis for Processing
Each data processing activity carried out by c44k is grounded in one of the following recognised legal bases:
- Contractual necessity — processing required to perform the contract between c44k and you as a registered player (account management, payment processing, game delivery)
- Legal obligation — processing required to comply with applicable laws, including KYC/AML obligations and responses to lawful regulatory or law enforcement requests
- Legitimate interests — processing carried out for fraud prevention, security monitoring, responsible gaming oversight, and platform improvement, where these interests are not overridden by your rights
- Consent — processing for marketing communications, where you have given explicit consent at registration or subsequently. You may withdraw this consent at any time by contacting [email protected]
6. Data Sharing & Disclosure
6.1 Categories of Recipients
c44k does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances:
- Payment service providers — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, Islami Bank, Visa, and Mastercard processing partners, as necessary to execute your deposit and withdrawal instructions
- KYC/identity verification services — third-party identity verification providers who assist in confirming the authenticity of documents submitted during the KYC process
- Game content providers — Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Play'n GO, Ezugi, Spribe, and other licensed game suppliers receive the minimum technical data necessary to deliver their game content within the c44k platform environment
- IT infrastructure and security providers — hosting, content delivery, DDoS protection, and fraud detection service providers who process data on our behalf under strict data processing agreements
- Legal and regulatory authorities — where we are required by applicable law, court order, or regulatory direction to disclose player data to law enforcement agencies or other competent authorities
6.2 Data Processing Agreements
All third-party service providers who process personal data on behalf of c44k are required to enter into a formal data processing agreement that restricts their use of player data to the specified purposes, prohibits further disclosure, and obligates them to maintain appropriate security standards consistent with those applied by c44k.
6.3 No Cross-Border Transfers for Marketing
c44k does not transfer your personal data to international marketing partners, data brokers, advertising networks, or analytics platforms for commercial targeting purposes.
7. Cookies & Tracking Technologies
7.1 What Are Cookies
Cookies are small text files placed on your device when you visit a website. c44k uses cookies and similar tracking technologies (such as local storage and session tokens) to operate essential platform functions, remember your session state, and gather anonymised analytics data about how players navigate the site.
7.2 Types of Cookies We Use
- Essential cookies — required for the platform to function correctly, including session authentication, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
- Functional cookies — used to remember your preferences such as language settings (English) and game lobby display preferences between sessions.
- Analytics cookies — used to collect anonymised data about page visits, session duration, and navigation paths within the site. This data is used in aggregate form only and is never linked to your personal identity.
- Security cookies — used to detect and mitigate fraudulent login attempts, bot activity, and account takeover attacks.
7.3 Managing Cookies
You can control cookie preferences through your browser settings. However, please note that disabling essential cookies will prevent you from logging in and using core platform features. Instructions for managing cookies are available in the help documentation for all major browsers including Chrome, Firefox, Safari, and Edge.
8. Data Retention
c44k retains personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal and regulatory compliance |
| KYC documents | Duration of account + 5 years post-closure | AML and identity verification obligations |
| Financial transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Gameplay and betting records | 5 years from account closure | Dispute resolution and audit purposes |
| Support communications | 3 years from last contact | Quality assurance and dispute records |
| Technical/server logs | 90 days rolling | Security monitoring and fraud detection |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent audit trail |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised aggregate data (with no possibility of re-identification) may be retained indefinitely for statistical and platform improvement purposes.
9. Data Security
c44k employs a multi-layered security architecture to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the c44k platform
- Encrypted storage of sensitive data fields including passwords (hashed using industry-standard algorithms), KYC documents, and payment identifiers
- Role-based access controls ensuring that c44k staff can access only the specific data necessary for their designated functions
- Audit logging of all internal access to player data, with alerts triggered for anomalous access patterns
- Regular security assessments including vulnerability scanning and penetration testing of platform infrastructure
- DDoS mitigation and web application firewall (WAF) protection to guard against infrastructure-level attacks
- Two-factor authentication (2FA) options available to players to further secure their own accounts
Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a significant risk to player rights or interests, c44k will notify affected players promptly and take all reasonable steps to contain and remediate the incident.
10. Your Rights
As a player on the c44k platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request". We will respond within 30 days.
Please note that some rights are subject to legal limitations. For example, we cannot delete financial transaction records that we are legally required to retain for seven years. Where a right cannot be exercised in full due to a legal obligation, we will explain the specific reason clearly in our response.
11. Children's Privacy
The c44k platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under 21, the account will be immediately suspended, all activity will be reviewed, and personal data associated with the account will be deleted or returned in accordance with our underage gambling policy.
If you are a parent or guardian and believe that your child has registered an account on c44k, please contact us immediately at [email protected] with the subject line "Underage Account Report". We treat all such reports as urgent and will investigate and act within 24 hours of receiving your notification.
12. Third-Party Services
The c44k platform integrates third-party services in order to deliver its full range of features. These integrations involve a limited transfer of technical data necessary for their function. The key third-party integrations currently active on the c44k platform include:
- Game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Play'n GO, Ezugi, Spribe) — your session token and bet data are passed to the game provider's servers when you launch a game. Each provider operates under its own privacy practices and is bound by contractual data security obligations with c44k.
- Payment gateways (bKash, Nagad, Rocket, Upay, bank partners) — your transaction request data is processed by the relevant payment gateway to execute deposits and withdrawals. c44k does not store your mobile banking credentials or full card details.
- CDN and hosting infrastructure — static assets are delivered via content delivery networks. IP addresses may be logged by the CDN provider for routing and security purposes only.
c44k is not responsible for the privacy practices of third-party services beyond the contractual obligations it imposes on them. We encourage you to review the privacy policies of payment service providers you use independently of the c44k platform.
13. Changes to This Privacy Policy
c44k reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page. Where practicable and where the changes are significant, we will also notify registered players by email to their registered address or via an in-platform notification at next login.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of the c44k platform following publication of any revised version of this Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you have the right to request account closure by contacting [email protected].
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that c44k holds about you, please contact our support team using the details below:
- Privacy Requests Email: [email protected] — subject line: "Privacy Request"
- Underage Account Reports: [email protected] — subject line: "Underage Account Report"
- Data Breach Notifications: [email protected] — subject line: "Security Concern"
- Support Hours: 24 hours a day, 7 days a week
- Response Time: Within 30 days for formal data rights requests; within 48 hours for general privacy queries
All contact details are provided as plain text only. Please do not attempt to send sensitive personal data such as passwords, PINs, or full payment card numbers via email. Our support team will never ask for this information.
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